Shipping Rates are as followed:

• Germany: 5,95 EUR
• Austria, Belgium, France, Netherlands, Luxemburg: 8,95 EUR
• Rest of EU: 8,95 EUR
• Switzerland: 8,95 EUR

All orders are shipped with DPD

We do our best to process and ship orders within 1-2 business days. Watch your inbox for an email confirmation with tracking number once your gear ships.

Our warehouse operates Monday-Friday with the exception of National Holidays. We strive to ship all orders within two business days of order placement. Please be advised that orders placed on a Friday, Saturday, or Sunday will not be shipped until the following Monday or Tuesday, unless there is a National Holiday.

Not what you wanted? No worries. You have 14 days from your order date to request a return. We accept returns for Eagle Creek items purchased directly from eaglecreek.eu only.

To be eligible for returns, all items must be received in brand new, unused condition, with all hang tags, components, and packaging intact.

The good people at Eagle Creek will issue a refund for the purchase price to the credit card or PayPal account that was used to make the purchase.

Return Instructions:

Please click here to start a return: Start a return 

Was this a Gift?
If you received your product as a gift that was purchased directly from eaglecreek.eu, and would like to return or exchange it, please email us at service@eaglecreek.eu

We’re here to help.

Eaglecreek.eu accepts: Visa, MasterCard, AMEX, Sofort, PayPal, and Klarna Invoice. We do not accept checks, cash, or credit vouchers.

Visit our Warranty page for more information.

Repairs can take up to 6 weeks, this includes the whole process including shipping. Contact the repair center where you have shipped your product to directly.

Thanks for cleaning your gear at home before you send it in. Visit our care page to learn how to best clean your gear. To keep our team healthy, we are restricted by law to not receive items that are damaged with mold, mildew, or other possible toxins. Such items will be discarded and not replaced. Please contact our team in advance of sending your product in for repair if you are concerned about its eligibility to be repaired.

The Eagle Creek No Matter What™ Warranty will make sure your product is repaired and functions. It does not cover replacing gear based on personal preference under our warranty.

The Eagle Creek No Matter What™ Warranty will cover repair of broken zippers, unraveling stitching and replacement wheels, and it does not cover any reasonable aging of your product such as fading colors or normal wear-and-tear that impacts appearance and not the function.

We have multiple Eagle Creek Authorized Repair Centers in Europe, the US and around the world. Using an unauthorized Repair Center voids the warranty. Eagle Creek will not reimburse the costs incurred from unauthorized repairs or unapproved replacements.

All information including repair locations outside of the US can be found on our International Warranty Support page.

By creating an account, you can:

• Easily log into your account by clicking the My Account icon.
• See your current order status for any purchase.
• Review your order history.
• Add multiple address options and payment methods for easy checkout.
• Ability to personalize and manage your profile.

If you have already created an account, simply click the Customer icon located on the top of the website, and enter your email address and password.

Eagle Creek recently switched to a new e-commerce platform. With this switch, if you were an existing customer trying to log in, you will be prompted to activate your account after you try to log in. Please check your email to receive instructions on creating your new password. Once you create your new password, you will be logged in.

If you are a new customer, you can create an account using the create account link provided below the login fields.

You can update your information by signing into your account by clicking on the Customer icon located at the top of the website.

Sign into your account by clicking on the Customer icon located at the top of the website. Once you’re in the ‘My Account’ section, you will be able to update your payment information.

In the My Account login page, click on “forgot my password”, located underneath the sign in. This will open a new window, where you’ll be asked for your email address. Enter your email, and you’ll receive a temporary one-time password. Follow the instructions on the email to login with this temporary password, and how to create a new one.

Email Us service.europe@eaglecreek.com