RETURNS

RETURN POLICY

Not what you wanted? No worries. You are welcome to return anything that was purchased at eaglecreek.eu up to 14 days from the date your order was placed. We ask that returned items are kept in new, unused condition, with all components and tags intact.

If you need to return multiple pieces of luggage from the same order, please let us know the exact amount of boxes. This will allow you to receive a shipping label for each box. Each return shipping label is for the exact product listed on the return.

Return Steps

Step 1

ENTER INFORMATION

Please fill out the Return Policy Form

Step 2

RETURN LABEL

Please contact our customer service for receiving a printable DP shipping return label to your email address.

Step 3

SHIP YOUR ITEMS

Package your item(s) in their original packaging or same size box/bag. Affix the return label and drop off at any DPD location. Our warehouse will be notified when DPD scans your return and we will be watching for it.

Step 4

GET NOTIFIED

Once your return has been received and processed, we will send you an email notification that your refund has been processed. Please note: Returns can take up to two weeks to complete.

RETURN FAQ

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